6/20/2023 0 Comments Indeed glassdoor![]() Here's a quote from the company page "We focus every day on making sure each Indeedian feels heard and valued" First, the communication was absolutely terrible our colleagues in the US had a few hours before they found out but due to employment law in Ireland, it has lasted longer which has increased stress levels. I think since the redundances were announced the company has shown its true colors. ![]() Despite the decent salary, many people walked away from the job due to the toxic atmosphere and workload. While not all sales staff had this mindset, some believed it was now Support's problem and could even harass Support if their customers' needs were not met.Īs a Support agent, you would be inundated with requests from hundreds of clients across three different books of business held by three sales reps, which made the workload overwhelming and difficult to manage. Sales reps often made unrealistic promises to customers and often lacked knowledge about the product, leading to disgruntled customers being passed off to Support to handle. The training provided was inadequate, and the team leader was authoritarian, suspicious, and added more work to the already overburdened workload, despite the team being overworked to the point of having to work overtime. Managers only discussed low metrics during meetings, without providing practical solutions to improve them, which made the meetings feel like a waste of time since the team was already busy dealing with customers. ![]() However, the role was not centered around customer support as expected, but rather soft sales or account management. The team's primary focus was on metrics, such as revenue retention and preventing churns, as well as increasing the budgets of clients from sales reps book of business.
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